“The entire order process from quote through to delivery is easy, very efficient and the ‘after-sales’ service is excellent.
There is a professional and hugely efficient team, from the office staff to my account manager, who are extremely knowledgeable.
Documents are distributed promptly and any issues investigated and resolved within a very acceptable timeframe and without need for reminders.
My account manager, Nikki Ettwell, is a pleasure to deal with, not only because of her cheery and professional manner but also her extremely high levels of efficiency which make her stand out from competitors. Every need is catered for, whether it’s an urgent order, demonstrator vehicle, maintenance issue or invoice query, nothing is too much trouble. The ‘can do’ attitude she demonstrates is commendable and greatly appreciated.
I cannot speak highly enough of VWFS | Fleet and the overall service they provide. We have grown the number of vehicles we have with them rapidly over the past couple of years with no drop in their superb standards of service. They are a pleasure to deal with and I wouldn’t hesitate to recommend them. ”
Adrian Chipper, Fleet Manager