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Customer Service
With every single one of our customers receiving a dedicated account manager, we're committed to identifying and delivering the right solutions to make your life easier.
When your fleet vehicles need maintenance, you want them back on the road as soon as possible.
We’ve developed market-leading support services and solutions to help keep your drivers safely on the road and protect your bottom line.
Should the worst happen, we’ll be there 24/7, 365 days a year.
In addition to our Driverline telephone service, your drivers can manage everything online with e-Driverline, our convenient online hub. Once your drivers have registered, they can simply log in via any device – wherever they want.
Fleet management can involve mountains of admin for fleet decision-makers. But it doesn’t have to be that way. Our Driver Quotation Portal puts the power back in your drivers’ hands, as they’ll be able to self-serve when quoting and ordering their new vehicle.
Every business has a duty of care for its fleet drivers. Whether they’re driving a company vehicle or their own, you have a responsibility to ensure your drivers are doing all they can to stay safe. Our experts can help you do just that by safeguarding drivers and protecting business performance.
The condition of your tyres is crucial for keeping your fleet safe, economical and on the road, and it’s why 62% of fleet contracts factor in tyre replacement.
At VWFS | Fleet, our maintenance package includes a ‘No-Quibble Tyre Policy’, offering a wide range of fleet tyre management options from some of the best names in the business, including Michelin, Goodyear and Dunlop.
The transition to electrification is the biggest change to happen to the transport industry in 100 years for both drivers and fleet decision-makers. With so much to consider, we’ve created a suite of interactive tools, expert guidance and support services to help you make a fully informed decision about every stage of your EV journey.
In addition, our EV-4-Me and eLCV-4-Me tools help drivers understand quickly and easily whether an EV will work for them.
We’ll work with you to maximise vehicle uptime, minimise costs, and provide your drivers with 24/7 support. Whatever your business needs, we’ve got you covered.